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Our Guarantee

Owens Archive.com is committed to quality products and your satisfaction is 100% guaranteed!            

If for any reason you are not completely satisfied with your purchase, you may return it within 10 Days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded.

To return your item(s) please pack them in the original tube or box and include the completed Return Instructions form which you will find on the back of the Packing List included with your order. Be sure to specify the reason for the return, and what action you would like us to take: Free Replacement or Refund.

Top Questions about Our Guarantees:


Is ordering from you on the Internet safe & secure?

We guarantee your security, your privacy and the quality of our products. In fact, to reflect our commitment, we have enrolled in AmbironTrustWave’s TrustKeeper® remote compliance program to validate compliance with the Payment Card Industry (PCI) Data Security Standard supported by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard International, Visa International and Visa USA. Also we use Paypal payment gateway, Paypal is the safest way to use your credit cards online, or if you have a Paypal account, you can purcase your items fast and safe!

Additionally this web site will secure your private information using a VeriSign SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission.

How can I order from you without putting my credit card on-line?

Pay by Phone (Credit Card):
Place your order on-line then call Customer Service to give us your Credit Card payment information.
   
Pay by Mail (Check/Money Order):
Place your order on-line then mail your check to our Order Processing department for processing.
   
Check/Money Orders accepted on orders shipping to United States addresses only. Payments received for orders shipping outside the United States will not be accepted. 

Owens Archive.com only offers off-line payment options to customers within the United States. For more information on our payment   
methods, visit the Payment Methods portion of the help section.

What if I'm not satisfied with my purchase?

Owens Archive.com is committed to quality products and your satisfaction is 100% guaranteed! If for any reason you are not completely satisfied with your purchase, you may return it within 10 Days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded. We strongly encourage you to return your item via a trackable method.

For International Returns, please contact Customer Support at orders@owensarchive.com. To return your item(s) please pack them in the original tube or box and include the completed Return Instructions form which you will find on the back of the Packing List included with your order. Be sure to specify the reason for the return, and what action you would like us to take: Free Replacement or Refund.

How can I take my e-mail address off of your Photo Club newsletter?

If you are no longer interested in our Photo Club newsletters or other special announcements, you may opt-out of receiving these notices by e-mailing us at requests@owensarchive.com. Unless you ask us to, we will never contact you for any other reason than to complete your order.

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